Privacy Policy
PRIVACY POLICY
Last Updated: 12/19/2024
Welcome, and thank you for your interest in PorchFile, LLC (“PorchFile” “we,” or “us”) and our privacy practices. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and services (collectively, the “Service”).
PLEASE READ THE FOLLOWING PRIVACY POLICY CAREFULLY.
BY ACCESSING OR USING THE SERVICE, YOU AGREE TO THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE SERVICE.
- Information Collection
1.1 Information You Provide. We collect information that you voluntarily provide when using the Service, including: (a) Account Information: Your name, email address, phone number, password, and other registration information; (b) Home-Related Content: Photographs, documents, inventory lists, storage locations, and project details related to your home; (c) Insurance Information: Policy details, coverage information, and related documentation; (d) Payment Information: Credit card numbers, banking information, or other payment details; (e) Communications: Information you provide in customer support inquiries or feedback.
1.2 Automatic Collection. When you use the Service, we automatically collect: (a) Device Information: Device type, operating system, unique device identifiers, mobile network information; (b) Log Data: IP address, browser type, pages viewed, access times, referring website addresses; (c) Location Data: General location based on IP address or precise location when permitted; (d) Usage Information: Interactions with the Service, storage preferences, organizational patterns.
1.3 Third-Party Information. We may receive information about you from: (a) Service Providers: Information from payment processors, analytics providers, marketing partners; (b) Integration Partners: Information from insurance companies, home service providers, integrated services; (c) Authentication Services: Information from identity verification and authentication services.
- Use of Information
2.1 Primary Uses. We use your information to: (a) Provide and maintain the Service; (b) Process and fulfill your requests; (c) Manage your account and preferences; (d) Enable home organization and inventory tracking; (e) Facilitate document storage and management; (f) Process payments and transactions; (g) Communicate with you about the Service.
2.2 Additional Uses. We may also use your information to: (a) Improve and optimize the Service; (b) Develop new products and features; (c) Monitor and analyze usage patterns; (d) Protect against fraudulent activity; (e) Comply with legal obligations; (f) Enforce our Terms of Service.
- Information Sharing
3.1 Service Providers. We may share your information with third-party service providers who: (a) Provide cloud storage solutions; (b) Process payments; (c) Perform analytics; (d) Provide customer support; (e) Assist with marketing and advertising.
3.2 Legal Requirements. We may disclose your information: (a) In response to lawful requests by public authorities; (b) To comply with legal obligations; (c) To protect our rights, privacy, safety, or property; (d) To detect, prevent, or address fraud or security issues.
3.3 Business Transfers. Your information may be transferred in connection with a: (a) Merger, acquisition, or sale of all or part of our assets; (b) Corporate reorganization; (c) Bankruptcy proceeding.
- Data Security
4.1 Security Measures. We implement appropriate security measures including: (a) Encryption of sensitive data; (b) Secure server infrastructure; (c) Access controls and authentication; (d) Regular security assessments; (e) Employee training and confidentiality agreements.
4.2 Data Retention. We retain your information: (a) As long as necessary to provide the Service; (b) As required by law; (c) As needed to resolve disputes; (d) As necessary to enforce our agreements.
- Your Rights and Choices
5.1 Account Information. You may: (a) Access your account information; (b) Update or correct your information; (c) Request deletion of your information; (d) Contact us at service@porchfile.com for assistance.
5.2 Communication Preferences. You may: (a) Opt out of marketing communications; (b) Adjust notification settings; (c) Modify your communication preferences within your account.
5.3 Data Rights. Depending on your location, you may have the right to: (a) Access your personal information; (b) Correct inaccurate information; (c) Request deletion of your information; (d) Restrict processing of your information; (e) Receive a copy of your information; (f) Object to certain uses of your information.
- Children’s Privacy
6.1 Age Restriction. The Service is not intended for children under 13 years of age.
6.2 Information Collection. We do not knowingly collect or solicit information from children under 13.
6.3 Deletion. If we learn we have collected information from a child under 13, we will promptly delete it.
- International Data Transfers
7.1 Processing Location. We primarily process and store information in the United States.
7.2 Cross-Border Transfers. Your information may be transferred to, stored in, and processed in countries other than your residence.
7.3 Consent. By using the Service, you consent to the transfer of information to countries which may have different data protection rules than your country.
- Changes to Privacy Policy
8.1 Updates. We reserve the right to modify this Privacy Policy at any time.
8.2 Notice. We will notify you of material changes by: (a) Posting the updated Privacy Policy on our website; (b) Updating the “Last Updated” date; (c) Providing other appropriate notice.
8.3 Acceptance. Your continued use of the Service after changes indicates acceptance of the modified Privacy Policy.
- Contact Information
The Service is offered by PorchFile, LLC, located at 6725 S Fry Rd Ste 700 #2017 Katy, TX 77494. You may contact us about privacy matters by: Email: service@porchfile.com Phone: 855-688-3453